[ Help Centre ]
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Need to find a parcel? Track am here →
Popular questions
19 answers people ask the most.
Open the app or this site, drop your pickup and drop-off pin, pick bike or car, and you go see the price before you tap. Confirm am and a rider go dey your area sharp sharp.
We dey live across Anambra — Awka, Onitsha, Nnewi, Ekwulobia and Ihiala, with more towns dey come. If your pickup and drop-off both dey inside these areas, you sure to get a rider.
Bike (Okada Express) carries small parcels up to 15kg — documents, food, fashion, phones. Car (Blord Standard) handles up to 80kg — boxes, electronics, bulky things. No dangerous or illegal items, abeg.
Yes. For the vehicle step, choose "Schedule for later" instead of "Pick up now" and set the time wey you want the rider to come.
Use the booking ID wey start with BLD- (e.g. BLD-481209). Enter am for the Track a parcel section on the home page and you go see live status, your rider, and ETA.
Check say you type am complete — e be like BLD-481209 (BLD dash six digits). If e still no show, the booking fit never sync yet; wait one minute and try again or contact support.
ETA dey based on distance and live road conditions for Anambra. Traffic for Upper Iweka or market days fit shift am small, but we update am as the rider move.
Yes — share the booking ID with them. Anybody wey get the code fit follow the parcel journey.
Na simple: base fare + naira per kilometre. Bike na ₦700 base + ₦180/km. Car na ₦1,500 base + ₦320/km. You see the full total before you confirm — no hidden charge, no surge wahala.
Cash on delivery, debit/credit card, or bank transfer (Opay, Palmpay and the usual). Pick wetin sweet you for the confirm step.
If you cancel before the rider pick up and you don pay, the refund go process back to your payment method within a few working days. Cash orders no get wahala — you never pay.
For trips over 30km wey you book for immediate pickup, we add a small 6% surcharge to make am worth the rider time. You go always see am inside the breakdown before you confirm.
Every Blord rider dey verified with their NIN, driver licence, and vehicle particulars before dem fit carry any parcel. You go see their name, plate number and rating for the app.
Contact support immediately with your booking ID. We go trace the rider and the trip, and sort out a resolution. Keep any receipt or photo wey go help.
After every delivery you fit rate your rider. The ratings dey help us keep the best riders for road and keep service sharp.
You fit book as guest with just your phone number, but creating an account go let you see your history, save addresses, and track all your parcels for one place.
Sign in and open your order history. Every booking, with its ID and receipt, dey there for you to re-order or track again.
For sure. Blord for Business let you schedule pickups, batch many orders, and get one invoice at month end. Boutique for Onitsha or pharmacy for Awka — we set.
Yes, we get a delivery API so you fit plug Blord into your online shop or app. Reach our business team to get your keys and docs.
Still get question?
Person dey ground.
Our Awka support team dey live every day, 7am–10pm. Reach us whichever way sweet you.